Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

How long will delivery take?
Standard domestic shipping typically takes 3-7 business days after processing.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.

Where do you ship?
We currently ship to the contiguous United States (lower 48 states) only. We do not ship to Alaska, Hawaii, US territories, or international destinations at this time.

Products

Are your products authentic Myanmar food products?
Yes! We carefully select authentic Myanmar traditional foods including instant noodles, dried foods, and pantry staples.

How should I store the products?
Please follow the storage instructions on each product's packaging. Most of our dry goods should be stored in a cool, dry place.

What if my product arrives damaged?
If your order arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Returns & Refunds

Do you accept returns?
Yes, we do accept returns under certain conditions. Please review our Return & Refund Policy for full details on eligibility and how to initiate a return.

What if I received the wrong item?
If you received the wrong item, please contact us right away and we will send you the correct product.